How do I make changes to my reservation?
You can make changes to your reservation. Here's what you need to know:
Changes you can make yourself
The following changes can be made by logging in to your account and modifying your existing reservation.
- Adding guests
- Update guest information (DOB, gender, mailing & billing addresses)
- Add items to your reservation
- Add insurance to your reservation
Changes that require Bender Support
The following changes can be made by submitting a support ticket to Team Bender.
- Change guests with financial responsibility
- Upgrade package to a higher priced category
- All other inquiries
- Package transfers
PLEASE NOTE:
- Only the primary guest may request the changes to a given reservation.
- Downgrading your package to a lesser valued package is not allowed.
- These changes CAN NOT be made directly with the hotel
- When submitting a ticket, please include your name, reservation number, and the change needed.
- Approaching the event, reservation changes will incur additional fees outlined below
Changes that require Additional Information
The following changes require you to begin your request by submitting specific information to Team Bender.
- Name Changes. CLICK HERE TO LEARN MORE ABOUT NAME CHANGES.
- Package Transfers. CLICK HERE TO LEARN MORE ABOUT PACKAGE TRANSFERS
Name Addition Fees
- July 1st - July 18th 2025, the fee is $25.00 per person added to the reservation
- July 19th - August 21st 2025, the fee is $75.00 per person added to the reservation
- August 21st 2025 is the FINAL deadline for all reservation changes
Name Changes Fees
- July 1st - July 18th 2025, the fee is $50.00 per person
- July 19th - August 21st 2025, the fee is $100.00 per person
- August 21st 2025 is the FINAL deadline for all reservation changes
- Name Changes after August 21, 2025, are not guaranteed
CLICK HERE TO SUBMIT A TICKET or use any of the other "Submit Ticket" links on this page