Can I contact the hotel directly? Can I make package changes with the hotel?

Can I contact the hotel directly? Can I make package changes with the hotel?

The Bender Jamboree is a special event. As such, you can not make any changes regarding your reservation directly with the hotel before or during the event. The hotel will refer you back to us for all issues regarding your reservation.

Furthermore, we transmit guest information to the hotel via a special process that may not appear in the front desk / reservation system of the hotel until just before the event dates. If you call the hotel directly, they may not have any record of your reservation on file. 

Please direct all communication regarding your Bender experience to our support staff by submitting a support ticket. 

    • Related Articles

    • How do I make changes to my reservation?

      You can make changes to your reservation. Here's what you need to know: Changes you can make yourself The following changes can be made by logging in to your account and modifying your existing reservation. Adding guests Update guest information ...

    • Can I book a room directly from the Hotel then just buy a Nevada Resident 4-Day Music Only Wristband?

      You MAY NOT purchase a room directly from our host property and also attend the Bender Jamboree. We offer a limited number of Nevada Resident 4-Day Music Only Wristbands to accommodate those persons who live in Nevada, own a timeshare or vacation ...

    • Who do I contact if I have any questions about the event or hotel?

      This FAQ is the most complete resource regarding the Bender Jamboree. If you can not find the answer you are looking for, submit a ticket for Bender Support and we will respond as soon as possible. Do not contact the hotel directly regarding the ...

    • How do I add additional guests / roommates to my package?

      All changes MUST be in writing. Changes will NOT be accepted over the phone or on social media. The Primary Guest is the ONLY person that can request to make changes to the reservation. Upgrading to a higher priced category is allowed (while supplies ...

    • How do I contact Team Bender?

      QUICK HELP You may have noticed this symbol in the lower right hand corner of your screen: Click on this symbol to access our Quick Help Widget. There are three tabs along the bottom of this widget: CHAT : Chat with our JamBot and receive quick ...